1. GENERAL INFORMATION
BAROKAH JEWELS is a brand of LADY GALA CORPORATION SL (hereinafter “We”, “BAROKAH” or “the Entity”), with:
• Registered office: Calle de Argensola 2, 28004 Madrid, Spain
• CIF: B88360581
• Website: www.barokahjewels.com
• Email: info@barokahjewels.com
BAROKAH is the “Data Controller” of personal data and owner of the domain www.barokahjewels.com (hereinafter the “Website”).
Acceptance of the terms
By using this website and placing an order, you agree to be bound by these Terms and Conditions and agree to them. We encourage you to read this document and our Privacy Policy carefully before making any purchases.
These terms are subject to change, so please read them before placing each order.
2. TERMS OF USE OF OUR WEBSITE
By using this website, you represent and agree that:
✓ You are over 18 years of age and have the legal capacity to enter into binding contracts
✓ The information you provide is truthful : Your email address, postal address and contact information are correct and up to date.
✓ Legitimate Use : You will use the Website to (i) receive information about our products; (ii) make inquiries; (iii) place legally valid orders.
✓ You will not engage in fraudulent activities : If we have reason to believe that an order is speculative, false or fraudulent, we will be authorized to cancel it and inform the authorities.
3. HOW TO PLACE AN ORDER
Purchasing process:
1. Add products to your shopping cart
2. Click “Cart” at the top of the page
3. Review your order and click “Checkout”
4. Complete your details: contact information, shipping address, phone number and billing
5. Choose payment method: credit card or PayPal
6. Accept the Terms and Conditions
7. Confirm your purchase
Confirmations:
• Order Confirmation: You will receive an email confirming that we have received your order.
• Shipping Confirmation: We will inform you when the product is being shipped.
Only the products included in the Shipping Confirmation form part of the contract.
Order errors:
If you notice an error after completing payment, please contact our customer service immediately at info@barokahjewels.com .
4. PRODUCT AVAILABILITY
All orders are subject to stock availability. If there are supply difficulties or items are out of stock, we will refund any amount paid.
We reserve the right to withdraw any product from the website at any time.
5. SHIPPING AND DELIVERIES
Delivery times:
Unless unforeseen circumstances arise, you will receive your order at:
• Mainland Spain and Portugal: 5 business days
• Europe: 7 business days
• Rest of the world: 10 business days
Maximum term: 30 days from Order Confirmation
We do not deliver on Saturdays or Sundays.
See full shipping and cost information →
International shipments (outside the EU, the Canary Islands, Ceuta and Melilla):
IMPORTANT: Under no circumstances will BAROKAH be responsible for customs clearance or any associated taxes. These costs are the responsibility of the recipient.
If the recipient refuses to pay customs and the item is returned, this amount will be deducted from the refund.
Unable to deliver:
If your order cannot be delivered, we'll find a safe location or return it to our warehouse. We'll leave you a note with instructions.
If the order has not been delivered after 15 days for reasons not attributable to us, we will consider the contract terminated and will refund all payments received (except for additional costs resulting from non-standard delivery methods).
6. PRICES AND PAYMENT METHODS
Prices:
• The prices shown on the website include VAT.
• Shipping costs are added to the total amount
• They may change at any time, but will not affect already confirmed orders.
Pricing errors:
If we discover a clear pricing error, we will inform you and give you the option to:
• Reconfirm the order at the correct price
• Cancel order with full refund
Payment methods:
We accept:
• Credit/debit cards (via Banco Santander's secure gateway)
• PayPal
Security: Your card details are encrypted and processed directly by the banking gateway. BAROKAH never has access to your full card details.
VAT:
All purchases are subject to VAT according to current regulations:
• Sales within Spain: Spanish VAT applies
• Sales to individuals in other EU states: Will be taxed in Spain
• Sales to companies with VAT ID numbers from another EU country: They will be taxed in the country of destination.
7. RIGHT OF WITHDRAWAL, EXCHANGES AND RETURNS
🔄 RIGHT OF WITHDRAWAL (14 days)
As a consumer, you have the right to withdraw from the contract within 14 days of receiving the product, without giving any reason.
How to exercise the right:
1. Please notify us by emailing info@barokahjewels.com
2. Return the product in its original packaging and perfect condition to: BAROKAH JEWELS Calle de Argensola 2, floor 4 office 44 28004 Madrid, Spain
3. Include the communication/delivery note received with your order
4. Add your personal and contact information
Return costs: You bear the direct cost of returning the merchandise.
Refund: We will refund all payments received (including standard delivery costs) within 14 days of receiving the returned product.
The refund will be made using the same payment method used for the purchase.
↔️ CHANGES (30 days)
You may exchange a product for one of equal or greater value within the first 30 days of receipt.
Process:
1. Contact info@barokahjewels.com
2. We will send you instructions
3. If the new product is more expensive, pay the difference.
4. If it's cheaper, we'll issue you a discount coupon valid for 30 days.
Note: The exchange will be processed once we receive and verify that the product is in perfect condition. Shipping costs for the exchange are your responsibility (except in cases where the product is defective).
⚠️ DEFECTIVE PRODUCTS
If the product does not match your order or is defective:
1. Please report it immediately to info@barokahjewels.com
2. Return the product to the address indicated
3. We will review the product and notify you within a reasonable time.
4. Refund or replacement within 30 days
In this case, BAROKAH assumes all shipping and return costs.
📋 REQUIREMENTS FOR RETURNS AND EXCHANGES:
✓ Contact info@barokahjewels.com in advance. ✓ Product in perfect condition. ✓ Original packaging intact. ✓ Include instructions for use and documentation received.
8. WARRANTIES
We offer a two-year legal warranty on all our products from the date of delivery.
What does the warranty cover?
We will respond to any “non-conformity” that becomes apparent within 2 years of delivery.
There is a “lack of conformity” when the product:
• Does not match the website description
• Not suitable for regular use of similar jewelry
• It does not present the reasonably expected quality
What is NOT covered by the warranty?
• Natural characteristics of materials (variations in grain, texture, color)
• Damage due to misuse or lack of proper maintenance
• Damage caused after delivery due to causes beyond the product's control
How to claim:
You must inform us of the “non-conformity” within 2 months of becoming aware of it.
Note: If you claim after 6 months from purchase, you must prove that the defect existed from the beginning.
9. LIMITATION OF LIABILITY
Our liability in connection with any product is strictly limited to the purchase price of the product.
We do not accept responsibility for:
• Loss of income or sales
• Loss of business
• Loss of profits
• Data loss
• Loss of management time
10. INTELLECTUAL AND INDUSTRIAL PROPERTY
All content on the website (designs, text, images, logos, trademarks) is the property of BAROKAH JEWELS or its licensors.
It is prohibited:
• Reproduce, copy or distribute content without authorization
• Commercial use of our materials
• Reverse engineering of our designs
11. COMPUTER SECURITY
You agree to:
• Do not introduce viruses, malware or malicious code
• Do not carry out cyberattacks (DDoS, etc.)
• Do not attempt unauthorized access
Non-compliance will be reported to the competent authorities.
12. PROTECTION OF PERSONAL DATA
The processing of your personal data is governed by our Privacy Policy.
BAROKAH JEWELS is responsible for processing and complies with the GDPR (General Data Protection Regulation).
13. COMMUNICATIONS
Most communications will be by email or through website notices.
To contact us:
📧 info@barokahjewels.com 📍 Calle de Argensola 2, 28004 Madrid
14. FORCE MAJEURE
We will not be liable for any failure to perform due to circumstances beyond our control:
• Strikes, labor disputes
• Natural disasters
• Failures in transportation or telecommunications systems
• Government acts, war, epidemics
15. MODIFICATIONS
BAROKAH reserves the right to modify these Terms at any time. Changes will be posted on this page.
You will be subject to the terms in effect at the time you place each order.
16. APPLICABLE LEGISLATION AND JURISDICTION
These Terms are governed by Spanish law.
Any dispute will be submitted to the Spanish courts and tribunals.
If you are a consumer, this does not affect your rights under current legislation.
17. CONFLICT RESOLUTION
Customer Service:
For any complaints or claims, please contact:
We will respond as soon as possible.
Out-of-court settlement:
As a consumer, you can request out-of-court dispute resolution through:
🌐 European ODR platform: http://ec.europa.eu/consumers/odr
18. CARING FOR YOUR JEWELRY
To extend the life of your Barokah jewelry:
✓ Remove it before playing sports or doing intense activities ✓ Avoid contact with perfumes, creams and cleaning products ✓ Do not expose it to sudden changes in temperature ✓ Store it in its original case or jewelry box (separate from other pieces) ✓ Keep chains closed and flat to avoid knots
See complete care guide →
WITHDRAWAL FORM
(Complete only if you wish to withdraw from the contract)
To the attention of: BAROKAH JEWELS Calle de Argensola 2, floor 4 office 44 28004 Madrid, Spain
Email: info@barokahjewels.com
I hereby inform you that I withdraw from my contract of sale of the following item:
Order number:
Order/Receipt Date:
Consumer name:
Consumer address:
E-mail:
Date:
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